Business Builder: Business English for the Tourism Industry

If you work in the tourism industry, I’m sure times are tough right now. There are not many bookings, and you find a lot of extra time on your hands. Now may be a good time for you to invest in your Business English for the tourism industry. When business picks up again, you will be ready with your excellent English language skills.

If you work in the tourism industry you should also know that there is a big difference between “Get off the bus and follow me”, and “Please disembark the tour bus, and follow me to the local temple!”. The second sentence is much more polite and professional, and this will be reflected in the ratings you get from customers. Higher ratings mean more future business.

Consider these differences for a more polite communication with your customers:

·         Thanks, bye -> “Thank you so much. I hope you have a safe and stress-free journey home”.

·         No, sorry -> “I’m afraid that’s not something we offer. However, I could book your tickets for you with the travel company”.

·         Hi -> “Good morning! How was your evening? Are you well rested?”

Your style of communication says a lot about you in the tourism industry. Asking polite questions, with polite grammar, and showing interest in your clients will reflect your professionalism. Invest in yourself this year and book a free one to one trial Business English lesson with me, Lana Betts. Email me at lana@wrightenglish.com and tell me why you want to improve your English.

To find out more about the online one to one Business English (and other) lessons I teach online, visit www.wrightenglish.com.

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